FAQs

Welle is proactive, whole-person care that helps you understand your health and take action through five steps:

1. Measure your baseline. Complete your health intake and testing across 110+ biomarkers and insights.
2. Meet with a health expert. Review your results and goals with a licensed clinician during a 30-minute live clinical review.
3. Start your Whole Health Plan. Put personalized nutrition, exercise, and lifestyle recommendations into practice.
4. Therapeutics delivered to you. When clinically appropriate, you can purchase personalized supplements or clinician-prescribed medications for delivery to your door.
5. Retest and refine. Use follow-up testing and ongoing clinical support to track progress and adjust your plan as your needs evolve.

Welle connects testing with a clear plan and support to act on it. Your clinician considers your results alongside your health history, how you feel, and your goals, then helps you understand what to focus on in your Whole Health Plan.

From there, you can put recommendations into practice through nutrition, exercise, lifestyle changes, and, when appropriate, supplements or clinician-guided prescriptions. Follow-up testing can help you and your clinician see what's changing and refine your plan. Optional testing, programs, and products may cost extra.

An annual physical provides an important check-in with your primary care provider. Welle complements it with broader testing, a dedicated clinical review of your results, and a personalized Whole Health Plan focused on what you can improve and track over time. Welle does not replace your primary care provider.

No. Welle is designed to complement primary and specialty care, not replace it. You can share your Welle results and Whole Health Plan with your existing providers to help keep your care coordinated.

Welle is available to adults age 18 and older who meet applicable clinical and geographic eligibility requirements. During onboarding, we'll let you know if any part of the program isn't appropriate or available for you.

During pregnancy: Welle is not available at this time. Pregnancy changes many biomarkers, which can make results harder to interpret.

After pregnancy: If you are timing testing to your menstrual cycle (cycle-syncing), you can test after completing two full menstrual cycles postpartum. For questions about your testing timeline, message your Welle clinical team in the app.

Welle is available in 48 states and Washington, D.C. Welle is currently unavailable in Rhode Island and Hawaii. Availability for specific testing options, programs, and services may vary by location.

Yes. You can give Welle to a friend or family member. They'll create their own private account and complete their own health information, consents, and onboarding.

Your baseline testing includes 110+ biomarkers and insights across major areas of health, including heart, metabolic, hormone, immune, liver, kidney, nutrient, and other health systems. Your exact testing may vary based on biological sex and other clinical factors.

Biomarkers are measurable indicators of health, such as blood sugar or cholesterol levels. Looking across multiple biomarkers helps your clinician see how different areas of your health relate to one another.

Welle uses this broader view to establish your baseline, identify patterns, and guide your Whole Health Plan. Follow-up testing can help you and your clinician track changes over time.

Welle's testing is clinically selected to provide actionable information across major areas of health. We prioritize biomarkers that can help identify meaningful patterns, establish a baseline, guide recommendations, or measure progress over time.

Yes. Welle members can purchase optional add-on testing from a catalog covering more than 300 biomarkers. Available options depend on your goals, eligibility, location, and the testing you've already completed. Add-on testing is priced separately from your membership.

Depending on your location and the tests ordered, your options may include:

• In-clinic testing: visit a participating lab for your collection.
• Mobile testing: a collection professional comes to you.
• At-home testing: collect your sample using the kit and instructions provided.

Welle will show you which options are available for your testing and how to prepare.

Welle works with a nationwide network of laboratory locations, including Quest Diagnostics. We'll show you available locations and provide your lab order, preparation instructions, and appointment information.

Some tests require fasting. When fasting is required, Welle will provide instructions before your collection. For baseline testing, this typically means fasting for about 10 hours with water only.

Morning collection is recommended for many baseline tests because certain biomarkers can vary throughout the day. Your preparation instructions will tell you when your collection should be completed.

Biotin can interfere with certain laboratory tests. Welle generally recommends pausing biotin-containing supplements for 72 hours before applicable testing unless your clinician tells you otherwise.

Do not stop prescription medications unless a clinician specifically tells you to. Follow the preparation instructions Welle provides and contact your care team if you have questions about a medication or supplement before testing.

Most in-clinic lab visits take about 10–20 minutes after check-in. Wait times vary by location, so allow extra time for your appointment. The number of samples collected depends on the tests ordered.

If you miss your appointment, you can reschedule through Welle. If a sample can't be processed or another collection is needed, we'll let you know and help coordinate the next step.

A DEXA scan provides information about body composition, including body fat and lean mass. Depending on the scan, it can also provide information about visceral fat and bone density.

DEXA testing may be available as an optional add-on in supported locations. It is priced separately from your membership.

Your complete results are typically ready about a week after your sample is collected. Some tests take longer to process than others, so results may arrive at different times. We'll notify you when your complete results are ready.

Yes. Your results include explanations to help you understand what looks good, what deserves attention, and how different areas of your health may relate to one another. During your 30-minute live clinical review, you can ask questions and discuss what the findings mean for your Whole Health Plan.

A result outside the lab's reference range does not always mean you have a health problem. Results within range do not rule out every condition. Your clinician considers your results alongside your symptoms and health history to guide next steps.

Critical results are handled separately from the normal results process. Welle will notify you, and a clinical provider will contact you when appropriate. Welle is not an emergency service. If you believe you're experiencing a medical emergency, call 911 or seek immediate medical care.

Your Whole Health Plan turns your results, health history, symptoms, and goals into personalized next steps. Depending on your needs, it may include:

• Nutrition, exercise, and lifestyle recommendations.
• Supplements or prescription medications when clinically appropriate.
• Follow-up testing to help track your progress.

Your clinician will walk you through the plan during your results review so you understand what to focus on.

Yes. Your health isn't static, and your plan shouldn't be either. New results, progress, changing goals, and clinical needs can all inform updates to your Whole Health Plan.

Yes. Your health information belongs to you. You can use your Welle results and Whole Health Plan when working with your primary care provider or other healthcare professionals.

Your membership includes comprehensive testing once a year. Your clinician may recommend targeted follow-up testing between annual tests to track progress or guide changes to your Whole Health Plan.

The timing depends on your results, goals, programs, and clinical needs. Additional testing is optional and priced separately from your membership.

Your clinical review is a live conversation of approximately 30 minutes with a licensed clinician. You'll discuss your results, health goals, and concerns, then walk through your personalized Whole Health Plan and the next steps that matter most to you.

Bring your questions about your results and what you'd like to improve.

Your clinical care is provided by licensed healthcare professionals. The clinician you work with depends on your location and the type of care you need.

When clinically appropriate and permitted in your state, a licensed provider may recommend or prescribe medication. Prescriptions depend on your medical history, results, eligibility, and an independent clinical assessment.

Depending on your needs and eligibility, Welle offers:

• Adaptive Nutraceuticals (personalized supplements).
• Weight loss.
• Testosterone optimization.
• Menopause management.
• Metabolic optimization.
• Sexual health.

Your clinician can help you understand which options may fit your Whole Health Plan. Program availability and pricing vary; optional programs may cost extra.

You can message your clinical team in the Welle app with questions after your review. If you need a longer conversation or further assessment, an additional appointment can be arranged when necessary.

Additional appointments may have separate costs. You'll see applicable pricing before purchasing.

Your Welle membership includes:

• Comprehensive annual testing across 110+ biomarkers and insights.
• Access to your results and health insights in Welle.
• A 30-minute live clinical review with a licensed clinician as part of your Annual Review.
• Your personalized Whole Health Plan.

Optional add-on testing, programs, medications, supplements, and additional clinical services may have separate costs. You'll see applicable pricing before purchasing.

Welle membership starts at $249 per year. Optional testing, programs, products, and additional clinical services are priced separately when applicable.

Welle accepts HSA and FSA cards for eligible purchases. You can also download an itemized invoice from your account to submit to your plan administrator. Eligibility and reimbursement requirements vary by plan.

Optional add-on testing is priced separately from your membership. Additional clinical visits, programs, prescriptions, supplements, and other services may also have separate costs.

You'll see applicable pricing before purchasing so you can decide which options fit your needs and budget.

Welle uses administrative, technical, and physical safeguards designed to protect your health information and operates in accordance with applicable healthcare privacy and security requirements, including HIPAA. Read our Privacy Policy for details about how information is handled.

Access to your health information is limited to you and authorized individuals or organizations that need access to provide, support, or administer your care, subject to applicable law and your permissions.

You can use your Welle results and Whole Health Plan in conversations with other healthcare providers. If you need help accessing a copy of your health information or sharing it, contact Welle for assistance.

Yes. Welle partners with employers, health plans, gyms and fitness organizations, medical practices, med spas, wellness organizations, and other healthcare and benefits partners to make proactive, whole-person care available to their employees, members, patients, or clients.

Get in touch with Welle to discuss offering access through your organization.

The organization providing your access may offer different testing, programs, pricing, eligibility, or services from the standard individual membership. Check with that organization to understand what's included and any cost to you before signing up.

For help using Welle or questions about your Welle experience, contact Welle. For clinical questions after your review, message your clinical team in the Welle app.

For questions about eligibility, benefits, sponsorship, or what your organization covers, contact the organization providing your access.